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Mystery Shopping
We evaluate customer experience in real time to identify gaps and opportunities.
Mystery Shopping
An anonymous evaluation service divided into comprehensive stages
01
Approval of the evaluation report
02
Recruitment, selection and training of evaluators
03
Field evaluations
04
Analysis and evaluation
Deliverables
Access reports and data during assessments
Verification tool with specific questions to evaluate compliance in each product or service interaction.
Complete analysis of the study results, including quantitative, qualitative data and strategic suggestions.
Visual record of the experience in photos or audio/video (optional upon request). Providing tangible evidence of the conditions assessed.
Platform that allows real-time management, reporting, and analysis. With instant notifications for faster decisions and improved customer experience.
Technology
We integrate data and Artificial Intelligence to generate real-time recommendations.
Real time management
Our evaluators use intuitive mobile apps to record locations, upload photos, audio, and video evidence, and complete detailed questionnaires from anywhere.
Online reporting platform
Allows you to review and manage Mystery Shopping evaluation reports in real time. Each completed report is automatically sent to designated email addresses, ensuring instant notifications.
Let’s Talk!
Send us a message and start accelerating your commercial results today.
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